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Task on plan workflow

Assignment Help Business Management
Reference no: EM133035890

Task 1: Plan workflow

  • Read all instructions before beginning the task.
  • Choose one section, operation or activity in your work area or training environment. The tasks in your selected area must be undertaken by a team. Examples of operational activities include the following.
    • Direct customer service activities, such as provision of service in a hospitality or events venue, travel agency, tour company, tourist attraction or resort.
    • Other customer service activities, such as food production, meal delivery (e.g., in health care), business or administration activities.
    • Support activities conducted within a business, such as stock control (e.g., stocktakes), security procedures or maintenance of equipment.
  • Plan and organise workflow for a team operation or activity that takes into account at least six of the following contingencies:
    • delays and time difficulties
    • difficult customer service situations
    • equipment breakdown or technical failure
    • financial resources
    • staffing levels and skill profiles
    • rostering requirements
    • staff performance
    • procedural requirements
    • product development and marketing.
  • Make workflow plan for your selected area, operation or activity.
  • Possible formats for your workflow plan include:
    • workflow chart
    • process map
    • work schedule
    • function or event run sheet
    • any other type of workflow planning tool suitable for your selected area, operation or activity.
  • Which contingencies listed were considered when developing your workflow plan?

 

Mark correct answers with an 'X'

Delays and time difficulties

 

Difficult customer service situations

 

Equipment breakdown or technical failure

 

Financial resources

 

Staffing levels and skill profiles

 

Rostering requirements

 

Staff performance

 

Procedural requirements

 

Product development and marketing

 

What quality standards, or organisational, departmental, work area or team goals does this workflow plan aim to support or achieve?

How does this workflow plan support or achieve these organisational goals or quality standards?

Reference no: EM133035890

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