Taormina call center employees performance factors

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Reference no: EM133662881

Evaluate the influence of motivation used in the following scenario: Deborah: Keeping productivity high requires recognizing the performance model's importance. We must determine Taormina's call center employees' performance factors. Okay. Collect the final data for our report. Please interview the rest of the call center staff and report back to me by day's end. Justin: I visited Taormina months ago. The only training I've had is new hire orientation. Alex: Probably. (thinking)...Five years ago, we had required leadership training. I didn't learn much. When we returned, everything was the same. Our leader was always our boss. Justin: As a rookie, I don't want to compare. I took various training programs at my prior employment. Some weren't required either. They sent us a list of training programs and we chose one. That was great! I attended training programs with like-minded people. Great brainstorming sessions! Virtual training was also provided. Training programs that can be completed independently. Alex: Why did you leave that other company, Justin? Justin: Even when you studied a lot, you couldn't practice. Very frustrating! Deborah: Okay! Map your findings. No employee training has been offered. Training sessions are required. No learning material is used. Common goals make training.

Reference no: EM133662881

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