Taking action to reduce the damage caused

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Reference no: EM132302184

1. Taking action to reduce the damage caused by security incidents can be referred as ______ security control.

preventive

reductive

detective

repressive

2. The value of a service is described in _____________.

form and function

capabilities and resources

utility and warranty

applications and sytems

3. __________ are self-contained subsets of an organization intended to accomplish specific tasks. .

Functions

Service Assets

Processes

Resources

4. Which of the following is(are) the benefits of ITIL?

Stronger alignment between IT and the business

Reduced costs through improved use of resources

Better management of business risk and service disruption or failure

All of above

5. Which of following demand management activity focus involves the use of differential charging to encourage customers to use IT services at less busy times?

Operational

Strategic

Tactical

None of above

Reference no: EM132302184

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