Take instances of some common service-oriented industries

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Take instances of some common service-oriented industries. For instance consider a commercial airline company as well as a company in the hotel business. For both these companies:
Describe appropriate quality measures.
Describe the specific indicators that would allow you to measure the four types of quality costs.
Describe how each of these companies would quantify a defect.
Conduct an Internet research to conclude whether any company in the airline or hotel business has adopted a six-sigma quality process

Reference no: EM13101629

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