System procedures customer record procedures

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Reference no: EM133829545

System Procedures Customer record procedures Procedures for updating customer records have recently been amended; the following changes have been made:

Customer information must be captured in the customer database system; they can no longer be left on shared drives or in email folders

Information provided by customers must be recorded to the customer's record; this is regardless of how minor the communication may appear to be - customer record updates must always be dated * Email correspondence from customers must be acknowledged to inform them of record updates.

Questions

Based on the procedures in the case study, write a brief script that you can use to communicate these changes to customer service staff. Please read case studies and answer for me with basic English.

Reference no: EM133829545

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