Reference no: EM133643690

Question 1: Grocery Store Checkout Process The first example deals with a short checkout process dealing with grocery store operations. The grocery store is experiencing a number of problems such as long lines and customer complaints because of delays. They want to improve the process. The store manager has read a book about process improvement and knows of these six categories of process improvement. customer business process operation business process behavior organization information technology external environment You may have to guess what these categories mean. For example, might the first category be about moving some tasks to the customer? Might the fifth category be about using information technology to support or automate some tasks or moving information or triggering tasks? Help the store manager come up with "process improvement" ideas across multiple of these categories.