Summarize the customer service training program

Assignment Help Marketing Management
Reference no: EM13730587

Customer Service Training Program

For any company that wants to deliver excellent customer service, having an excellent training program for its customer service employees is essential. This week write a one to two page paper describing the customer service training program for your selected company (Publix).

1. Summarize the customer service training program for the selected company. 

2. Describes key aspects of the program and how customer service skills are developed.

Reference no: EM13730587

Questions Cloud

Promote inter-firm learning : How do governance structures promote inter-firm learning throughout all levels of employees in a partnership?   What can HR professionals specifically do to ensure that governance structures enhance the effectiveness of inter-firm learning?
Essay about the social cultural of south africa : I need one page essay about the social cultural of South Africa. For example, you should discuss about the language, religion, holiday, education level, social class, art, or sport people like to play in the country
Describe the key features that lead you to your conclusion : Explain the key features that lead you to your conclusion. Identify one modern musician who you believe was great at one type of music yet pioneered another.
Information to manage the cost of processing orders : El Dorado Company has two production plants. Recently, the company conducted an ABM study to determine the cost of activities involved in processing orders for parts at each of the plants. How might an operations manager use this information to manag..
Summarize the customer service training program : Summarize the customer service training program for the selected company. Describes key aspects of the program and how customer service skills are developed
Strategic nature of employee training and development : Define the strategic nature of employee training and development. What criteria might an organization use to determine a strategy regarding employee training and development?
Leverage employee evaluations to motivate : How will you leverage employee evaluations to motivate each of the three employees. Describe how the strategy selected connects to one or more of the motivational theories described in the text.
Reasonable accommodations employers : What is the EEOC, and who does it protect? What is Americans with Disabilities Act (ADA), and what are several reasonable accommodations employers can provide?
About the common costs : Common costs- Are fixed costs that are not directly traceable to an individual product line. Normally not avoidable

Reviews

Write a Review

Marketing Management Questions & Answers

  Integrated marketing communication

Developing an IMC plan of Amazon that aims to create awareness and knowledge amongst Singaporean  consumers of the ethics involved in buying clothing made from Bangladeshi factories  .

  Multiple choice questions on e-commerce

The assignment in Computer Science or Information Technology is about multiple choice questions, particularly in e-commerce. Questions such as types of e-commerce websites, commercial websites, disintermediation, Platform for Piracy, the data that ca..

  Balanced scorecard for red lobster

The assignment in marketing is about Red Lobster, which is one US and Canada's most loved seafood restaurant. It has hundreds of outlets in US and Canada and it now wants to expand further. The approach adopted by Red Lobster has been discussed in fu..

  Marketing plan - marketing audit, swot and smart report

The assignment in marketing is about preparing a marketing plan. As part of marketing plan, the SWOT analysis, assessing the competitive position, identifying critical competitive issues, marketing objectives, strategy and actions have been suggested..

  Marketing plan

Marketing deals with preparing a marketing plan for either an existing product or a new product. Various aspects about launching a new product into the market are discussed ranging from the industry the product belongs to, goals and vision of the com..

  Yamato corporation analysis - harvard case study

Please refer to the PDF for the Case Study and questions.The case study from Harvard Business School is about Yamato Corporation, a parcel delivery company which provides door to door delivery in Japan.

  Marketing plan - create a new product

The assignment in marketing is about competitive analysis for a new product namely "heated insoles". These heated insoles can be put in shoes and they can protect the wearer's feet by keeping them warm during cold winters.

  Report on digital marketing strategy for a website

Promotion strategies of  the one's own developed website

  Integrated marketing campaign of mccafe

Integrated marketing campaign for McDonald's McCafe. McCafe has been launched in Canada. This is a case study which involves the use of digital marketing and social media marketing apart from regular marketing such as TV and radio. All these more are..

  New product development at adidas

In this paper, the researcher also determines the different kind of practices used by Adidas to manufacture shoes for its customers.

  Managing services in competitive environment

Services can be defined as separately identifiable, intangible activities which provide want-satisfaction when marketed to household consumers and/or industrial users.

  Prepare a marketing plan

A marketing plan is an essential tool for any marketer, providing direction for a brand, product or organization. A marketing plan describes the marketing environment, marketing objectives and marketing strategies.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd