Suggest plan for root cause analysis for service failure

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Reference no: EM132254771

What is service failure? Suggest a plan for a root cause analysis for service failure (use fishbone diagram with 4P's: process, people, procedure, policies). Discuss the gap model of service quality to highlight the various instances of service failure in this case.United Airlines' Service-Recovery Challenge After Reputation Meltdown.

Reference no: EM132254771

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Suggest plan for root cause analysis for service failure : What is service failure? Suggest a plan for a root cause analysis for service failure (use fishbone diagram with 4P's: process, people, procedure, policies).

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