Suggest one simple change that can improve process

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Consider you need to contact a large organization/company (government organizations like CRA or large retailers like Amazon). After waiting 30 minutes on line, when explaining your issue to agent A, they might tell you that they need to transfer your to another agent (B) in a different department. After another 20 minutes of waiting, the agent B will also connect you to agent C that will resolve your issue for you after another 25 minutes of waiting.   

  1. Is this algorithm Statis or Dynamic? Briefly explain why? 
  2. Is this algorithm Centralized or Decentralized? Briefly explain why? 

Suggest one simple change that can improve this process (briefly explain in 1 sentence/line)? 

Reference no: EM133155889

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