Sufficient notice as determined by your supervisor

Assignment Help Operation Management

Reference no: EM133251174

Consider the following scenario of two employees under your supervision who are not meeting the KPIs:

Employee 1:
Felicia has not filed casework on time and has been consistently late-three times exceeding the state-mandated reporting requirement. She is not returning phone calls to service users within the required 2 business days. Up to 30% of her follow-up went beyond the requirement.

Issues: When you inquire as to why this has happened, the employee states she has a sick child at home and is struggling to manage childcare and work responsibilities.

Provide the following :

An evaluation of each employee's performance based on KPIs.
Key Performance Indicators (KPIs)

Case work is filed withing appropriate, state-mandated deadlines.

Service calls from service users will be returned within 48 hours.

Email inquiries will be returned within 48 hours.

All interactions with service users will be conducted in a professional, compassionate, and ethical manner.

Home visits to service users will occur at scheduled intervals consistent with the service plan.

Home visits will be of adequate length as determined by the service plan.

Matters that interfere with the ability to meet KPIs consistently must be communicated to your supervisor for appropriate steps to be determined (i.e., balancing workload appropriately, employee improvement plan).

Paid time off will be used appropriately and with sufficient notice as determined by your supervisor.

Reference no: EM133251174

Questions Cloud

Hypoglycemia from glucose tolerance blood test : Frank P. is a 48-year-old landscape architect recently diagnosed with hypoglycemia from a glucose tolerance blood test.

What is the cause of the conflict in the case described : What is the basis/cause of the conflict in the case described? What conflict style/handling-mode should be use to resolve the conflict

Explain why each projection is relevant to the force : CH 321321 University of Texas explain why each projection is relevant to the force, and support each of your five unique projections with well-reasoned

Discuss your take on the issue of resilience and csr : Topic - Role of resilience-building - discuss your take on the issue of resilience and CSR in relation to your final research paper

Sufficient notice as determined by your supervisor : FIN3320 University of Texas why this has happened, the employee states she has a sick child at home and is struggling to manage childcare and work

Colony of bacteria grows at a rate proportional : A colony of bacteria grows at a rate proportional to the size of the its population P at time t (in minutes). There is sufficient food, no predators, and with z

Current opinion about taking supplements : What are the three most concerning categories of supplements? Why? What do you think are changes that should be made in this industry?

Explain criminal justice professional : Describe 2 possible careers that interest you as a criminal justice professional.

Review the volunteer management process : HOST 2072 George Brown College Review the Volunteer Management Process. Apply each step of this process to the event that you have identified. For each step

User Account

All Pages