Reference no: EM133420163

Question: Crane Products of Detroit, Michigan, manufactured a line of beds for use in hospitals and other institutions where there is a need to protect patients who might otherwise fall out of bed and injure themselves (including patients with cognitive impairments or patterns of spasms or seizures). These "enclosed bed systems" use a netted canopy to keep patients in bed rather than the traditional method of using physical restraints such as straps or tranquilizing drugs. The intent is humane, but the design is flawed: At least 30 patients have become trapped in the various parts of the mattress and canopy structure, and 8 of them have suffocated.

Working with the U.S. Food and Drug Administration (FDA), Crane issued a recall on the beds, as manufacturers often do in the case of unsafe products. The company also announced that it is ceasing production of enclosed beds; however, it will be offering only partial refunds for the defective beds.

Step Compose a written statement:

Compose a written notice that will be released to the public announcing the recall. Be sure to follow the strategies for effective communication of bad news.