Reference no: EM132219717
1. The Supply Chain process is a subset of the Operations business process.
True
False
2. The systems approach to optimize OPSCM is to sub-optimize some or all of the processes from resources to delivery of finished products & services so the end result of the whole system will be optimal.
True
False
3. Which is NOT a key role of OPSCM?
a. to create a profit
b. to meet customer service requirements
c. to minimize the environmental impact of its activities
d. all of them are key roles of OPSCM
4. OPSCM is only involved with the internal processes of any organization.
True
False
5. Which is a NOT a strategic responsibility of supply chain management?
a. strategy alignment
b. capacity planning
c. sourcing
d. partnerships
6. OPSCM productivity is more important for companies competing on fast customer response like Zara.
True
False
7. Which is the best method to improve the capacity of any process?
a. add resources
b. reduce the demand
c. improve productivity
d. all are equally effective
8. which is not a key question in strategic capacity planning?
a. What kind of capacity is needed?
b. How much capacity is needed?
c. When is capacity needed?
d. All are key questions.
9. Productivity is a measure of the cost of a unit of output.
True
False
10. Which is NOT a product or service design activity that needs OPSCM involvement?
a. develop new products and services
b. refine existing products and services
c. formulate quality goals
d. All require Operations involvement.
11. Which operations / production process layout type would be appropriate for a high variety, low volume product or service like tailored clothing or a hospital?
a. batch
b. project
c. job shop
d. assembly line
12. In the business process improvement (bpi) method, which is an appropriate tool to find root causes?
a. cause-effect analysis
b. check sheets
c. flow process chart
d. brain storming
13. Which is NOT an input to a process?
a. labor
b. customer orders
c. capital
d. information
e. materials
14. Which is NOT an execution process within the scope of supply chain management?
a. production/operations
b. product research & development
c. logistics/distribution
d. purchasing
15. Which order fulfillment approach / supply chain macro process design is appropriate for a product or service that is made to a forecast and orders are filled from finished goods inventory?
a. make to order
b. assemble to order
c. engineer to order
d. make to stock
16. Which of the aggregate planning approaches for uneven demand would be best for a high priced product or service that has greatly fluctuating and non-predictable demand?
a. level capacity approach
b. chase demand approach
c. all of them will do
d. combination of both
17. The sales and operations plan seeks a balance between OPSCM supply and and sales demand that produces the lowest total cost possible.
True
False
18. Which is a NOT a reason why capacity planning in operations management is considered a strategic decision?
a. it has a real impact on the ability to meet future demands
b. it involves long term commitments of capacity resources
c. it affects operating costs
d. it impacts suppliers of materials
19. The decision on the location of operations facilities such as plants, warehouses, and retail stores is impacted by an organization's competitive strategy.
True
False
20. Which method for determining the potential capacity of a process uses an average of actual output for its calculation?
a. best operating point method
b. determination method
c. demonstrated method
d. all of them use actual output
21. The most important phase of the business process improvement (BPI) methodology used to improve the performance of a process is to find the major problems that are present.
True
False
22. The check sheet is an appropriate tool to use in which step of the business process improvement (bpi) methodology?
a. finding root causes
b. identifying the process
c. finding problems
d. identifying alternative solutions
23. Which is NOT a structural resource used to create good and services in OPSCM?
a. capital
b. infrastructure / facilities
c. personnel
d. technology
e. All of them are.
24. The logistics process in OPSCM is responsible for managing external suppliers and the flow of resources into the supply chain.
True
False
25. The Zara case demonstrated how to improve OPSCM efficiency to minimize the costs of providing products.
True
False