Strategic goals to what we do every day

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Question: Sue has recently hired you as a manager and asks your advice. Choose the best answer to her question.

Sue tells you, "I've heard about the balanced scorecard approach to link strategic goals to what we do every day. But this sounds like something that just makes a good PowerPoint presentation. How will it help untangle the 7:00 a.m. rush of phones ringing, people handing over their credit cards, and dogs everywhere?"

Reference no: EM133212029

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