Reference no: EM132178292

1. Primary activities of the value chain include all of the following except:

A. Inbound logistics

B. Procurement

C. Marketing and sales

D. Service

E. Operations

2. With regards to the value chain, an organization can develop a competitive advantage:

A. In any of the primary or support activities

B. In the way primary and support activities are combined

C. In the way internal activities are linked to the external environment

D. Through activities that create value for the customer

E. All of these are ways to develop a competitive advantage

3. Strategic direction is reflected by:

A. The organization’s purpose

B. A definition of the organization’s business or businesses

C. The organization’s vision

D. The organizational mission

E. All of the above

4. Structural inertia is stronger:

A. In a firm that has been successful over a long period of time

B. In a firm with flexible systems and processes

C. In a firm with a weak culture

D. In a firm that has had low performance over a long period of time

E. When the economy is weak

5. A mission statement often contains:

A. An organization's vision

B. An organization's strengths and weaknesses

C. An organization's functional?level strategies

D. An organization's top management team membership

E. All of the above

6. The view of top management concerning what an organization can become is the organization's:

A. Business definition

B. Mission

C. Vision

D. Ethical dilemma

E. Enterprise strategy