Stories of wow experience

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Reference no: EM133658703

Questions

1. Stories of "wow experience. Think of a wow experience you created or you had in the hospitality setting. Tell us where it happened, who was part of the experiences, what was done, and why it was so memorable.

2. List 1-3 direct quotes from chapter 1 of the textbook or the additional article "Differentiating Hospitality Operations via experiences" that you feel the most useful in guiding you create "wow experience" when you are working in the hospitality industry.

3. Tell us how you understand these quotes, and how these quotes can help you create wow experiences in the future.

Reference no: EM133658703

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