Reference no: EM132946320

You observe a patron at a gaming machine. He has been gambling for more than 2 hours and is becoming more and more frustrated as he continues to lose money. When he runs out of money, he yells out at you to issue him credit.

After you have approached the patron and offered them assistance, they request to be excluded from the premises.

-Explain all six (6) steps of the self-exclusion process;

-Explain self-exclusion notice and self-exclusion order; and

-Use non-threatening, non-confrontational, and non-judgemental language.

Steps to implementing a self exclusion:

-Step 1: Patron requests to be excluded. Patron provided with Gambling Help Service information.
-Step 2: CLO outlines self-exclusion process to patron.
-Step 3: CLO issues patron with Exclusion Notice to complete.
-Step 4: CLO issues patron with Exclusion Order. Patron has 24-hour cooling off period.
-Step 5: Exclusion comes into effect. CLO to document this fact on the Register of Excluded Persons.
-Step 6: Exclusion enforced until it is revoked or it lapses (after 5 years).