Steps in the night audit process is out of order

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Reference no: EM132222278

1. Which of the following, according to the chapter text, represents a value of Gen Y'ers?

A) activities outside of work

B) no teamwork

C) higher political pressure

D) higher political pressure

E) overworking

2. Decision making and conflict resolution can consume a disproportionate amount of a manager’s time. Recognizing and preempting potential conflicts often proves to be the most effective resolution for them. Select one of the common causes of conflict from the list below and give an explanation of your strategy for monitoring and resolving this problem.

Unresolved prior conflicts

Resource scarcity

Task interdependencies

Domain ambiguity

3. Which of the following steps in the night audit process is out of order?

a. Step 1 Assembling guest charges and payments

b. Step 2 Reconciling departmental financial activities

c. Step 3 Reconciling the accounts receivable

d. Step 4 Running the trial balance

e. Step 5 Posting room and tax charges

4. Late guest charges feature which of the following?

a. can be controlled by a good communication system between departments

b. can become quite a large amount of loss to the hotel over time

c. result as a failure to be posted in time of the guest s checkout

d. all of the above

Reference no: EM132222278

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