Step in initiating conflict resolution

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Reference no: EM132273553

1. Which of the following is a step in initiating conflict resolution?

Asking for, or giving, alternative solutions

Implementing one's plan persistently

Listening to and paraphrasing the problem using the XYZ model

Agreeing with some aspect of the complaint

2. The compromising conflict management style is most appropriate when

the issues are complex.

the solution is clear.

people have enough time to address the conflict.

all the parties in a conflict have little interest in different solutions.

3. Dan regularly gives in to his employees' requests for extensions on deadlines. As a result, he often has to apologize to clients for the delays. Which of the following conflict management styles does Dan use?

Avoiding

Forcing

Collaborating

Accommodating

4. Felix and Hannah have to conduct a market survey for a client. They cannot decide how to divide the work between themselves. Finally, they agree that Felix will be in charge of preparing the survey questionnaire and the presentation file, while Hannah will take care of analyzing the data and presenting the findings to the client. Which of the following conflict management styles have Felix and Hannah used in this scenario?

Accommodating

Compromising

Avoiding

Collaborating

5. Michelle has a packed schedule for the entire week. Her colleague asks her to help with the induction program scheduled for the company's new recruits. Michelle agrees to help. Which of the following conflict management styles has Michelle used in this scenario?

Collaborating

Accommodating

Avoiding

Compromising

6. When an individual initiates a conflict resolution using a collaborative style, the last step in responding to conflict resolution is to

create a new plan using the XYZ model.

provide alternative solutions.

have each party state his or her complaint using the XYZ model.

make an agreement for change.

Reference no: EM132273553

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