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Jan Swartz: Steering Princess Cruises Through the COVID-19 Crisis
1.) How would you grade Jan Swartz's performance over the course of the COVID-19 crisis? How do you think each of her stakeholders - her boss, employees, regulators, shareholders, and customers would grade her?
2.) What did she do well? What could she have done better? What do you think she struggled with the most?
3.) What key metrics should she pay attention to as she looks towards reopening? What do you think the customers will be concerned about? How would she allay her concerns?
4.) How could she prepare for the eventuality of a possibly new outbreak of COVID-19 on a Princess ship after they begin selling again?
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