Status of companies quality improvement efforts

Assignment Help Operation Management

Reference no: EM132156004

1. Identification of the external customer is important because:

A) It permits easier product recalls

B)It helps identify the customer's needs

C)It produces more profit per customer

D) It eliminates wasted advertising

2. Which of the following is NOT one of the process steps in assessing the status of a companies quality improvement efforts?

identify what is working well

go over your results

clearly identify that the process is a one-time annual event

develop your signature strategy

assemble the right team

Reference no: EM132156004

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