Statistical quality control for student satisfaction

Reference no: EM1390171

A new president at Big State University has made student satisfaction with the enrollment and registrations process one of her highest priorities. Students must see an advisor, sign up for classes, obtain a parking permit, pay tuition and fees, and buy textbooks and other supplies. During one registration period, ten students every hour are sampled and asked about satisfaction with each of these areas. Twelve different student groups of students were sampled, and the number in each group, who had at least one complaint, are as follows:

0, 2, 1, 0, 0, 1, 3, 0, 1, 2, 2, 0.

Develop the upper and lower control limits (99.7%) for the proportion of students with complaints.

Reference no: EM1390171

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