Reference no: EM132248083
1. Capacity utilization is
a. Capacity x Actual customers served per period
b. Capacity / Actual customers served per period
c. Actual customers served per period x Capacity
d. Actual customers served per period / Capacity
2. Which of the following is a difference between goods and services?
a. Goods are often unique
b. Services cannot be inventoried
c. Goods have high customer-service interaction
d. All of the above
3. Which of the following is NOT one of the Eight Key Supply Chain Business Processes?
a. Order Fulfillment
b. Customer Relationship Management
c. Returns Management
d. Warehouse Management
4. The greater amount of a resource one possess, the more power they will have.
True
False
5. The power tactic of using flattery and creating goodwill before making a request is known as ________.
consultation
affective appeal
motivational appeal
ingratiation
inspirational appeal
6. Which of the five sources of power is most likely to negatively affect an employee's job satisfaction?
expert
reward
legitimate
coercive
referent
7. Which of the following statements is true regarding legitimate power?
Legitimate power develops out of admiration of another and a desire to be like that person.
Celebrities who endorse products in commercials wield legitimate power over people.
Legitimate power is a type of personal power.
Legitimate power comes from an individual's unique characteristics.
Legitimate power is broader than the power to coerce and reward.
8. The most important factor leading to politics within organizations is the realization that most of the "facts" used to allocate the limited resources are not open to interpretation.
True
False