Statements is true regarding deep acting

Assignment Help Operation Management

Reference no: EM132211110

1. Which of the following statements is true regarding deep acting?

A worker who smiles at a customer even when he doesn't feel like it is deep acting.

Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.

Research shows surface acting is less stressful to employees than deep acting.

Deep acting deals with displayed emotions as opposed to surface acting.

A health care provider trying to genuinely feel more empathy for her patients is deep acting.

2. Positive affect is a mood dimension consisting of ________ at the low end.

excitement

tranquility

boredom

nervousness

stress

3. When situations are overly emotionally charged and stressful, we have a natural response to ________.

disengage and exhibit counterproductive work behaviors

disengage and just look away

find positive outlets for our emotions

seek vengeance

find negative outlets for our emotions

4. Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

hire positive employees

arrange for employees to see funny videos at work

give employees tokens of appreciation for work they do well

be in a good mood herself

use humor

5. Men generally express anger more frequently than do women.

True

False

6. People who score ________ on emotional stability are more likely to react strongly to ________ events.

low; positive

average; negative

average; positive

low; negative

high; negative

7. Research has indicated that people in a ________ mood are better able to ________.

bad; deal with others

bad; discern the truth about others

good; discern the truth about others

good; deal with others

bland; discern the truth about others

8. On which day of the week does negative affect tend to be the highest?

Thursdays

Wednesdays

Sundays

Tuesdays

Mondays

9. You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy. You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for you?

maintain a pleasant expression

maintain an angry expression

maintain a sad expression

maintain a happy expression

maintain a concerned expression

10. What do you call the practice of modifying one's true inner feelings based on display rules?

confirmation bias

deep acting

emotional intelligence

affective camouflage

surface acting

Reference no: EM132211110

Questions Cloud

What are some positive and valuable uses of electronic games : What kinds of content - if any - should not be in electronic games? (You may want to consider misogyny, violence, and advertisements in games).

Discuss the relationship between manufacturing and logistics : Discuss the relationship between manufacturing and logistics. What are the tradeoffs between the two areas?

Analyze the findings from the articles you researched : You will be expected to use at least 5 peer-reviewed resources. The purpose of the research is to discover "evidenced based practices" that are most effective.

Write a program that will simulate fcfs and sjn and srt : Write a program that will simulate FCFS, SJN, SRT, and round robin scheduling algorithms.

Statements is true regarding deep acting : Which of the following statements is true regarding deep acting? Men generally express anger more frequently than do women.

Use a function that is passed the array and the number : Write a program that prompts for and reads numbers into an array. The array should be big enough to hold 20 numbers.

Write a roman numeral each of the nonzero digits : To write a roman numeral each of the nonzero digits should be treated separately.

Contains the necessary attributes and methods : Design an Employee class that contains the necessary attributes and methods. In the main method of the Payroll class

Two subclasses and the attributes : As an academic student, your number one tool to help you achieve your degree is your computer. Using object-oriented analysis, what class

User Account

All Pages