Statements is true of perceived service

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Reference no: EM131797192

Which of the following statements is true of perceived service?

a) Retailers need to consider only the actual customer service delivered in order to build a reputation.

b) Employees providing the service do not have an impact on customer satisfaction.

c) Customers' perceptions of a retailer's customer service depend on the actual service delivered.

d) Customers are influenced solely by the outcome of the service.

e) All of these.

Reference no: EM131797192

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