Statements is true of continuous improvement

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Reference no: EM132155214

1. In the context of total quality management (TQM), which of the following statements is true of continuous improvement?

a. In continuous improvement, changes to all job activities are made solely by the founders and top-level executives.

b. In continuous improvement, managers measure the expected benefits of a huge change and favor the ideas with the biggest payoffs.

c. It is the implementation of a large number of small, incremental improvements in all areas of an organization on an ongoing basis.

d. The basic philosophy of continuous improvement is that improving major processes periodically has the highest probability of success.

2. An interview question such as, "Can you tell me about an incident at work in which you needed to use your negotiation skills to solve a disagreement?" would be question used in a

a) Behavioral Description Interview

b) Structured Interview

c) Non Directive Interview

d) Situation Interview

3. ______ validity is the degree to which applicant's test scores match criterion data obtained from those applicants or employees after they have been on the job for some period of time.

a) Content

b) Predictive

c) Criterion-related

d) Concurrent

Reference no: EM132155214

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