Reference no: EM132225287

1. Which of the following statements about Operations Strategy is not correct, a. It provides an overall direction that serves as the framework for carrying out all the organization's functions. b. It specifies the means by which operations implements corporate strategy and helps to build a customer-driven firm. c. It links long-term and short-term operations decisions to corporate strategy and develops the capabilities the firm needs to be competitive. d. It is at the heart of managing processes and supply chains.

2. Which of the following statements about competitive priorities is not correct? a. They are the critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future. A. They must be present to maintain or build market share or to allow other internal processes to be successful. c. Not all competitive priorities are critical furs given process; management selects those that are most important. d. They are the cost, quality, time, and flexibility dimensions that a processor supply chain actually possesses and is able to deliver.

3. Which of the following statements about process structure in services is not correct? a. A process strategy that gets customers in and out of a fast-food restaurant quickly would not be the right process strategy for a five-star restaurant, where customers seek a leisurely dining experience. b. A good process strategy for a service process depends primarily on the volume of the service and amount of customer contact. natural consequence. process Is highly cus,tot,nn,i. C. Process divergence Is the extent to which the d. When diversity Is low and the process Is standardized, line flows a.