Statements about customer complaints

Assignment Help Operation Management

Reference no: EM131369338

1. Which of the following promotional objectives is most likely being accomplished when a window company compares its windows to those of a competitor to show homebuilders why its products are superior?

Planning

Persuading

Informing

Rebutting

Reminding

2. Which of the following statements about customer complaints is false?

a. Customer complaints that are handled well by the company usually help it win new customers.

b. In business markets, customer complaints are usually handled by the sales force.

c. In consumer markets, customer complaints are usually handled by toll-free telephone lines, Web sites, and e-mail customer service reps.

d. Customer complaints that are handled well by the company usually help it keep its customers.

e. None of the above is false.

Reference no: EM131369338

Questions Cloud

National bureau of economic research :

Plot the data and identify outliers : The following are quoted interest rates (%) on Italian bonds.- Plot the data; find µ, σ, and σ2; and identify outliers (one is private, the rest are banks and government).

Change the safety stock of dehydrated water : Management wants to change the safety stock of dehydrated water to be 1.25 pounds. This item has a standard deviation during the lead time of 1.5 pounds with an average of 64.3 pounds maintained in inventory. Calculate the percentage of time that you..

What will the next year bring in patient volumes : Our annual budget basically is one big forecasting picture. What will the next year bring in patient volumes and how will that impact our bottom line?

Statements about customer complaints : Which of the following promotional objectives is most likely being accomplished when a window company compares its windows to those of a competitor to show homebuilders why its products are superior?

Labor market for low-skilled workers : Using a graph showing a supply and demand curve for labor, show how each of the following labor markets (assumed to be competitive and initially in equilibrium) is affected by the change described. Be sure to label all parts of each graph.

Complete the financial section of your business plan : Instructions: Complete the financial section of your business plan. This consists of you demonstrating that your business can be viable and profitable

Summarize your findings in a brief report : Obtain information about new manufacturing processes that involve hydraulic jumps as an integral part of the process. Summarize your findings in a brief report.

Write a paper on assessing the security : Write a 250 300 word paper on Assessing the Security, technology, management and control functions within correctional environments intext citations and provid references using APA format

User Account

All Pages