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You have a team of 50 agents in 1 office in 1 city. After a lot of recent, quick growth to get to 50, you have just started to stabilize the program. Then, you’re asked to split the program into 2 groups, add 10 more people, and keep 1 group in the same office, and put the other group in a new office in a different city. You have two managers on the team and while they can work together well, they often have inter-personal issues that causes you to have to micro-manage more than you’d like. The client expects the move to happen within the next month, with no hit to the SLAs. What do you do?
Your CEO wants to develop a formal process to select suppliers and vendors to meet the company's needs. These needs include office supplies, equipment maintenance, etc. In a two page business memo, explain why selection criteria is needed, ident..
The catering manager of LaVista Hotel, Lisa Ferguson, is disturbed by the amount of silverware she is losing every week. Last Friday night, when her crew tried to set up for a banquet, they did not have enough knives.
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airport delays occur because airport capacity is a scarce resource and airlines are scheduling more flights than that
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In the context of direct conflict management approaches, what are assertiveness and cooperativeness? How are assertiveness and cooperativeness related to each of the five basic direct conflict management approaches?
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