Starbucks coffee co uses a data-based approach to improving

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Reference no: EM13382305

Starbucks Coffee Co. uses a data-based approach to improving the quality and customer satisfaction of its products. When survey data indicated that Starbucks needed to improve its package sealing process, an experiment was conducted (data extracted from L. Johnson and S. Burrows, "For Starbucks, It's In the Bag," Quality Progress, March 2011, pp. 17-23) to determine the factors in the bag-sealing equipment that might be affecting the ease of opening the bag without tearing the inner liner of the bag. One factor that could affect the rating of the ability of the bag to resist tears was the plate gap on the bagsealing equipment. Data was collected on 19 bags in which the plate gap was varied. The results are stored in starbucks

Reference no: EM13382305

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