Standards covering environmental management systems

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1. ISO 9000 is a series of standards covering environmental management systems, auditing, labeling, and life-cycle assessment. a) True b) False

2. When calculating ranges for particular variables, it is mathematically possible to obtain negative variables. a) True b) False

3. A useful tool for controlling processes such as quality, scrap, turnover, revenues, progress, costs, and so on is the _________ _________.

4. With respect to strategy maps and balanced scorecards, which of the following is false? a) Both address four perspectives: financial, customer, internal business process, and learning and growing perspectives b) Strategy maps represent an easier way to develop a balanced scorecard c) Both serve to monitor the cause-and-effect relationships identified through the development of a balanced scorecard d) Employees’ understanding of strategy interactions is enhanced through their use

5. One of the most common errors when monitoring data is to gather information that has little or no probability of changing significantly from one collection period to the next. a) True b) False

6. The balanced scorecard approach relies not only on financial performance measures, but includes customers, internal business processes, and organizational learning and growth. a) True b) False

Reference no: EM132262614

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