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Standard hospitality customer service policies

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You are a male working in the reception of a large hotel that is situated near many international consulates and embassies. Your hotel caters for many overseas delegates and business people. You are greeting a customer who is a delegate from Qatar. He is checking in with his wife who is wearing a hijab. How should you greet and communicate with the delegate and his wife during their stay so you do not offend them and so that you show respect for their culture? Base your response on standard hospitality customer service policies and procedures.

Reference no: EM133032979

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