Reference no: EM133381018
Write a 10-12-page Stakeholder Communications Management Plan for the CapraTek scenario.
INTRODUCTION
Note: Developing a Project Stakeholder Communications Plan requires specific steps that must be carried out in a certain order. Therefore, you must complete the assessments in this course in the order in which they are presented.The Stakeholder Communications Management Plan is used to define and coordinate all facets of communication to assure all stakeholders are sharing pertinent information in a timely fashion.For any project, communication management is important to ensure that the flow of information between stakeholders and the project team is clear, effective, and efficient. Establishing a strong stakeholder communication plan is one of the early activities of a project that can set the groundwork for success.A stakeholder communication management plan describes the information stakeholders require to accomplish their goals. The plan lists goals, tools used to produce communications, and the recipients. The plan also identifies the information to be shared and how it will be distributed. It should also identify the resources responsible for building and managing information, how it will be communicated, and where records should be stored.Note: Developing a Project Stakeholder Communications Plan requires specific steps that must be carried out in a certain order. Therefore, you must complete the assessments in this course in the order in which they are presented.
OVERVIEW
This assessment requires you to consider your previous work in understanding and documenting the needs of project stakeholders to develop a Stakeholder Communications Management Plan. The plan should demonstrate an understanding of communication models, needs analysis, management process, and communication tools and techniques. It should consider stakeholders engagement requirements and other information sharing enhancements that might be appropriate to the project.
PREPARATION
Review these CapraTek scenario as necessary for information required to complete this assessment:
CapraTek: Stakeholder Analysis.
CapraTek: Developing a Stakeholder Registry.
You may wish to use Microsoft Visio to create the diagrams required for this assessment.
MICROSOFT SOFTWARE
Visit Capella's Microsoft Azure for Education (Formerly Microsoft Imagine) page for instructions on obtaining free Microsoft software.
Identify the version of MS Visio that is compatible with your operating system.
Download and install.
As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment.Consider the Stakeholder Communications Management Plan that you will complete for this assessment.
Are there any stakeholders that you purposely exempted from your plan? If so, why?
Are there any special communication requirements?
Are there any communication security concerns?
Are the communications tools you plan to use available and appropriate for the purpose?
DIRECTIONS
Create a Stakeholder Communications Management Plan that effectively defines how communications will be conducted and controlled to serve stakeholders associated with the impending launch of the Alfred 2.0 software upgrade. The plan should be suitable for presentation to management and meet the needs of your boss with regard to the project stakeholders identified in your earlier assessments. It should include and consider the work you completed in earlier assessments and contain the following elements:
Executive Summary (include a brief description of the communications model that you intend to use and why it appropriate for the plan.)
Stakeholder Registry (updated from earlier assessment).
Stakeholder Communications Requirements Document (updated from earlier assessment).
Communications Flow Chart (create with Visio or another appropriate graphics tool) that depicts the communication flows among the stakeholders.
Description of the escalation process for resolving any communication-based conflicts or issues.
Communication Control and Monitoring Process.
For each stakeholder:
Description of what information will be communicated with other stakeholders.
How the information will be communicated-in meetings, email, telephone, web portal, et cetera.
Communications activities schedule that covers from now until product launch.
SUBMISSION REQUIREMENTS
Font: Times New Roman, 12-point.
Length: 10-12 pages double-spaced.
References: Provide a minimum of 3 supporting references using current APA style.
COMPETENCIES MEASURED
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
Competency 1: Apply the principles of project communication management within the context of business and information technology projects.
Create a graphic that accurately reflects communication flows outlined in a communications plan.
Describe the escalation process for resolving any communication-based conflicts or issues.
Define a control and monitoring process that effectively governs stakeholder communications.
Define a process for communicating with stakeholders that assures effective and timely information exchange.
Competency 2: Apply the principles of project stakeholder management within the context of business and information technology projects.
Create a communication management plan that that effectively meets the needs of project stakeholders.
Competency 5: Communicate effectively.
Write an executive summary that includes a justification for the use of a specific communication model.
RESOURCES--
Project Management Research Guide can help direct your research.You may wish to review the following resources, as you will need to consult them for this assessment.
Project Management Institute. Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Sixth Edition and Agile Practice Guide. Newtown Square. PA. 2017.
Section 10, "Project Communications Management," pages 359-365. This section provides a brief overview of the Project Communications knowledge area.
Section 10.1, "Plan Communications," pages 366-378. This section discusses a methodology for project communications that meets the requirements of stakeholders.
Section 13.0, "Project Stakeholder Management," pages 503-506. This section discusses the overview of the knowledge area for "managing stakeholder relations and communication requirements."
Section 13.2, "Plan Stakeholder Management," pages 516-522. This section discusses the area for developing a strategy to engage and manage stakeholder relations and communications.
Section 13.4, "Control Stakeholder Engagement," pages 530-536. This section discusses the methods used to monitor the effectiveness of the stakeholder management process.
Butt, A., Naaranoja, M., & Savolainen, J. (2016). "Project change stakeholder communication." International Journal of Project Management, 34(8), 1579-1595.
This case study explores how project communication routines affect stakeholder engagement during the change management process.
Pritchard, C. (2013). Project management communications toolkit. Artech House.
Chapter 1, "The Nature of Project Communications," pages 1-14. This chapter discusses the overall approach of improving communications at the project level. Specifically, it considers the concept that improved communications will reduce the risk of a project failure.
Chapter 3, "Communication Tools in the Initiating Processes," pages 30-56. This chapter addresses the introduction of communication tools early in the project management lifecycle.
Chapter 5, "Communications Tools in the Executing Processes," pages 127-146. This chapter discusses the implementation and use of tools during the execution phases.
Chapter 8, "Implementing Communications Tools," pages 187-191. This chapter discusses how the implementation of communication tools is not always straightforward.
Pilkington, A. (2013). Communicating Projects. Ashgate Publishing Company.
Chapter 1, "Setting Out," pages 1-26. This chapter illustrates what good project communications look like, including communication documentation, communication responsibilities, key relationships among communicators, et cetera.
Chapter 4, "Vignette: Communication Theory," pages 107-112. This section discusses some of the various types of communication models and theories to be utilized by the project manager.
Chapter 5, "Selecting the Right Channel and Tactic," pages 113-136.
Kerzner, H. (2015). Project management 2.0: Leveraging tools, distributed collaboration, and metrics for project success. Wiley & Sons.
Chapter 5, "Growing Importance of Metrics with PM," pages 77-103.
This chapter discusses the importance of the information that the stakeholder requires to make key decisions. Specifically, this area focuses on the type of information to be include in the stakeholder's communication plan.