Reference no: EM132816856

SITXHRM006 Monitor staff performance - Acumen Education

Assessment - Project

Scenario - Pesto's Restaurant

Task 1

You have been appointed as the Restaurant Manager and have been given the task of managing the performance of all staff. You are required to prepare the following:
A. Draft job descriptions for 2 roles - Chef and Wait Staff For each role, you must include:
• 3 KRAS
• at least 1 KPI related to each KRA

Use the template provided in Appendix A to draft the job descriptions.

How to select KRAs and KPIs:

• For each job role, select 3 KRAs from the following list:
o adherence to procedures
o cost minimisation
o customer service standards
o level of accuracy in work
o personal presentation
o productivity
o punctuality
o response times
o team interaction
o waste minimisation

• You must not repeat KRAs across job roles - i.e. each job must have their own KRAs from the list above.
• Altogether, you must use 6 KRAs from the list above in preparing your job descriptions (3 KRAs for each of the roles).
• You must ensure that KRAs you select are relevant for each position.
• Each KRA must be accompanied by at least 1 Key Performance Indicator that will be used to measure whether the KRA has been demonstrated or not.

B. Develop the framework of a staff performance management system, which includes the following components:

• Process for performance appraisal, including:
o Method of collecting data (type of assessment, e.g. peer, team, self, etc., and instrument, e.g. form, checklist, etc.)
o timing/ frequency
o Method of interpreting/ analysing performance data

• Two ways for recognising and rewarding excellence in performance

• Process of addressing performance issues, including:
o Individual Performance Planning related to position description (including employee goal setting / objectives setting)
o Ongoing Performance Communication
o Procedure for informal and formal counselling
o Consequences of continued poor performance and procedure for warning staff about this

• Documentation and record keeping requirements (what performance management documents you will maintain and where you will file them)

• Where this performance management system and appraisal schedule will be stored, and how they will be communicated to staff

You must prepare this framework as a policy document, with each of these components as a sub-heading followed by a description, timelines, responsibilities or examples, as applicable.

Your document should be no longer than 500 words in length.

Task 2: Role Play - Consult restaurant owner about performance management system

Conduct a meeting with Chef Mario, the owner of the restaurant (to be played by your assessor) to discuss and agree on the framework of the performance management system you have developed.

This is a role play.

You must bring with you a copy of:
• the job descriptions
• the performance management system

During this task, you must:
• consult with the owner about the three job descriptions you have developed and expected standards of performance for each, and gain the restaurant owner's approval for your job descriptions
• discuss all aspects of the performance management system you have developed (including KRAs and KPIs)
• gain the restaurant owner's approval to implement your performance management systems

Attachment:- Project-practical.rar