Reference no: EM133155354

You are a staff of customer service department.

Part 1 will be used to describe some of the key events, decisions, responsibilities, challenges, and issues that occurred during the prior week at your job that you had some involvement with. You can talk about customer successes, how you may have dealt with a difficult situation, interactions with your co-workers and supervisors, success stories, highs and lows, problems and concerns. Provide at least one example of something you have learned or became better at doing over the course of the week.

Part 2 of your journal entry is where you will write a response to the discussion questions below. we discussed Customer Service Strategy. Customer Service Strategy focuses on gathering customer intelligence and analyzing marketing information in order to maximize customer satisfaction and revenue. Answer the following questions about your current employer:

1) What type(s) of routine calls or common situations does your company handle most often? Describe them.

2) Offer a brief guideline or checklist (at least 5) for handling them in ways that provide excellent service.