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Recently, Joe Newcomer witnessed a squabble between a customer and one of the customer service representatives, Tina. The customer, Maria, was attempting to return what she claimed was a defective belt sander. She claimed the sander caused a serious abrasion to her husband's arm, resulting in a trip to the emergency room. There is no question that Tina was rude to Maria in her response. Not only did she curtly refuse to honor the return, claiming the return was beyond the 30-day "no questions asked" return policy, but she suggested that perhaps Maria's husband hadn't appropriately followed the directions. Specifically, she asked whether her husband could read English. Maria angrily responded that although she and her husband are Latino, they are U.S. citizens and fluent in English.
When Joe overheard this exchange, he walked up to the return counter and asked Tina to assist another customer. He then offered to assist Maria. Joe had a dilemma. Though he knew Maria had been wronged by Tina's conduct and offensive comment, he had to agree with Tina that the sander probably was not defective and that the return policy could not be honored. Joe was unsure how he should handle this situation. In an ideal world, he hoped he could restore Maria's goodwill while holding firm on the store's policy by refusing the return.
Should Joe take a positional bargaining approach and hold fast on the store's policy? Explain your rationale
Pick one of the political approaches (Libertarianism, Liberalism, or Communitarianism) and demonstrate why you believe it would be the most unjust of the three approaches for a centralized government,
Economics Systems. Discuss how your college education could be considered an investment in human capital. What is the opportunity cost of your degree
Our textbook suggested that integrating unified command into local operations can be a challenge.
1. What is the concept of entrepreneurial motivation and how has it been depicted? 2. Explain the concept of entrepreneurial persistence and how it is being examined.
Also, although servant leadership is often associated with the Bible and the teachings of Jesus Christ, do you believe servant leadership is compatible with other religions or worldviews? Why or why not?
Describe a situation in a company that requires a complex decision. What level of risk and conditions of uncertainty existed in the situation you describe?
Define the five essential elements of an enforceable contract, and demonstrate how each element relates to your example.
Determine the main stakeholders, and specify the overall way in which you would manage the stakeholders in order to complete your project.
Should Creative Advertising meet the client's expectations (i.e., create the promotional spot) or risk losing the account? Explain your reasoning.
Place these elements of the new product development process in order based on timing of each activity first to last. . Note this is not the complete process.
Southwest Airlines is a major carrier based in Texas, and has made a strategy of cutting fares drastically on certain routes with large effects on air traffic in those markets.
The company currently provides full health insurance at no cost to employees. How would you elect to take your raise?
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