Reference no: EM133234829

A retail store wants to offer its products online in response to numerous customers requesting to be able to purchase the company's products electronically. The company is beginning to see some growth in spite of the recent economic downturn. The company strives to meet the needs of its customers, including giving them the perception that they are the company's highest priority.

Being a profitable operation has not always been the case, and the company has historically struggled with customer service issues, inventory-management problems, employee turnover, and poor productivity overall. Naturally, the stakeholders of the company began to lose faith in the viability of the company, and unfortunately, numerous stakeholders have dissolved their relationship with the retail store entirely.

Based on this scenario and specific information that you have about the retail store that you have chosen for your project, answer the following questions:

A. What are the specific mission and related goals for the retail store?

B. What critical success factors need to be considered throughout this project?

C. What ideas do you have for determining the quantitative and qualitative variables needed for measuring success?

D. What specific steps need to be followed to ensure that the proposed solution addresses the mission and goals of the retail store?