Special agent of change leader

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Reference no: EM133585263

For over 15 years, healthcare has been focused on measuring patient experience and translating these metrics into actionable items for system improvements. Meanwhile, in order to meet the Triple Aim, one of the key metrics for improvement is patient engagement.

Questions

1. As a future "Special Agent of Change leader, "what instrument/tool would you propose using in a walk-in clinic setting to measure patient engagement?

2. Explain the relevance of this instruction/tool measurement tool to the walk-in clinic patient population.

Reference no: EM133585263

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