Spartan care–local redi-care facility

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Reference no: EM132223796

You are the manager of Spartan Care–a local Redi-Care facility. While this facility serves a range of clients, everyone agrees that quick service is very important (defined as the difference from the time that clients arrive and are registered at the front desk until they are seen either by a nurse or a doctor). Currently, you have been receiving numerous complaints from the clients that the time spent waiting to see someone is simply too long. To assess the situation, you collect the following information from a two-week period:

Average process utilization: 70 percent

Average processing time: 15 minutes

Average arrival time: 10 minutes

Processing time, standard deviation: 22.5 minutes

Arrival rates, standard deviation: 20 minutes

a. What is the average wait time?

b. If your goal is to ensure no patient waits more than 40 minutes on average, what options are available to you and how would these options affect wait time?

c. How could you use technology to manage wait time?

Reference no: EM132223796

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