Source of competitive advantage

Reference no: EM13759925

1. Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based.

2. Explain each of the following statements as they apply to modern quality management.

a. Customer service is the rule, not the exception.

b. The absence of defects is a given rather than a source of competitive advantage.

3. Explain the three core principles of total quality.

4. Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees.

5. Cite two ways that the accounting function can contribute to the achievement of quality.

6. Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making.

Reference no: EM13759925

Questions Cloud

Which economic system is best suited for handling : Describe and explain why a socialist system might be the best in responding to the needs of people struck by an emergency situation like the earthquake that occurred in Haiti in January 2010.

Briefly describe your database : You will be continuing to enhance your course project. Data is an important part of many applications, and it is now time to add data connectivity to your application

Determine the most commonly used population : Determine the most commonly used population and individual measures used in providing healthcare today. Examine the primary impact that these measures exert on the choices that consumers make in order to address their own healthcare needs. Justify..

Create a presence on the world wide web : Write paper on the steps needed and options available for a company to create a presence on the World Wide Web

Source of competitive advantage : Explain each of the following statements as they apply to modern quality management.

How is candide and deco similar in structure and plot : How is Candide and Deco similar in structure and plot? What are the themes of the two books and how are they similar or different? Compare El Dorado to Mile Marker Zero.

Cpu training : What kinds of tools would be considered media for computer-based training?

How would you respond to the criticism that a proposed it : How would you respond to the criticism that a proposed IT architecture is not feasible based on today's technology

How the different energy sources supply demand : Identify two geographical regions in the world where energy demand is growing. Analyse how the different energy sources supply this demand.

User Account

All Pages