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Sound basis for making adjustments

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1. Occasionally a buyer will offer several objections at one time. How would you respond if a buyer made the following comments without pausing:  "Say, how long does it take your lab to get the results back to us? And what if we need same-day service sometime? Are your technicians certified? That's important, you know!"

2. What is your reaction to the statement "The customer is always right"? Is it a sound basis for making adjustments and satisfying complaints? Can it be followed literally? Why or why not?

Each question AT LEAST one PARAGRAPH IN LENGTH (150 words) Quantity is IMPORTANT BUT QUALITY is just as important. NOTE: Wikipedia cannot be used as a source for this class. Also, do not cut and paste from your sources, but read and then put in your own words, this means paraphrase and cite your sources the APA way.

Reference no: EM131248814

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