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On April 12, 2018 an incident occured at a Starbucks Coffee shop in Philadelphia, Pa.(On Thursday in Philadelphia, two black men were removed from a Starbucks by police at the behest of the store’s manager, who said they had tried to use the bathroom without buying something. A patron filmed the incident and posted it on Twitter, where it soon went viral. A second video was uploaded to YouTube. Since then, the story has made national news, with the CEO of Starbucks apologizing and announcing that all Starbucks employees will soon undergo training to recognize unconscious bias.) Based on your studies Please write a report on the causes and effects of the incident evaluate the response by Starbuck's Corporate Management. You should analyze the insident on the operations and corporate level of Starbuck's (operations employees/managers, corporate management/policies) considering the skills(managerial effectiveness.communication, motivation, leading and teaming) needed and how they apply to this situation. Please do a top to bottom analysis considering the corporate mission and values and the effect of this Starbucks. Include your opinion,based on the information studied. on the solution proposed/being implemented by Starbucks's corporate management. This paper should identify problems and solutions in a realistic application of interpersonal skills.
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