Software firm as analysts that will document requirements

Assignment Help Operation Management

Reference no: EM132241312

John Smith and Carol Davidson work for Hospitality Software, Inc. They have been assigned by their software firm as the analysts that will document the requirements of a new application that will be used by Sunshine Hotels Corp. Sunshine Hotels is a regional chain that operates 50 hotels in the Midwest, and it looks to replace its current reservation system.

After conducting interviews with front desk clerks, call center’s customer service personnel, hotel supervisors, and the chief operating officer, John and Carol have concluded that the hotel reservation system should

make possible for the customer to open a user account in the reservation system

allow customers, front desk clerks, and customer service personnel to assess room availability for customer requested schedules and quote a price for the requested schedule

let customers or clerk make reservations

enable customers to pay for the reservation or the front desk clerk or customer service rep to receive and process the payment

allow the reservation system to email or send SMS text confirming that a reservation has been completed

So based on the scenario described

Part A

Draw a context diagram

Draw a level-0 DFD

Select a process from the level-0 DFD and decompose it into a level-1 DFD

Write the decision table for a process you select (just one), either from the level-0 DFD or level-1 DFD

Part B

Draw the use case diagram for the scenario described

Write the detailed description of one of the use cases included in your diagram

Reference no: EM132241312

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