Reference no: EM132980097
Description: This assignment will require students to create an enterprise architecture describing a service delivery business and IT systems, based on a background of an Australian federal government agency responsible for the delivery social welfare support for citizens, i.e. the Department of Human Services.
- Business architecture in developing a characterisation of what an organisation does, through business capability models, and high-level process value streams to further detail business capabilities (lectures 2 and 3);
- Enterprise layered architecture, which translates business capabilities and value streams into more detailed scenarios which are modelled as ArchiMate models (lectures 4 and 5).
(i) Business architecture:
The business architecture component will involve reading and analysing the assignment brief (see below) and developing a multi-level business capability and related value streams.
Students will be given the overall business capability map and asked to complete the one of the business capabilities.
The capability will need a graphical model and textual description describing each capability as described as part of it.
All assumptions made will be required to be briefly described.
(ii) Enterprise architecture
The enterprise architecture component will involve reading and analysing the assignment brief (see below) and developing a layered ArchiMate model in terms of the business and IT application layers only.
The IT infrastructure layer (i.e. hardware and middleware platforms) is NOT required.
The model should be described in terms of a scenario-style explanation.
The ArchiMate model should capture key aspects of the business and IT service delivery systems: all key business roles and the business actors that correspond to them, business services, business channels, business collaborations between roles, business processes, software application services, software applications and software application components. Any key business information used in the business processes should also be modelled.
All relationships between modelled elements should be provided. A key highlight of the model should be the alignment between modelling elements in business and IT layers, so that it is clear which parts of the business use specific IT applications.
All assumptions made will be required to be briefly described.
Assignment Brief: Department of Human Services Social Welfare Support in Australia
1. Overview: Social welfare support through the Department of Human Services
Governments worldwide provide social welfare, by way of payments and services, to support individuals, families and other groups, for particular circumstances, which limit their ability to support themselves. Examples of social welfare support include unemployment benefits, study assistance, rental assistance, disability insurance, and childcare support.
Customer requests need to be carefully assessed to get payments and services, depending on particular conditions and what is being requested, e.g. how much income they earn, the number of dependents they support (e.g. spouse and children), and their state of health.
Tasks
For details of the assignment tasks, please read the following and also refer to the Assignment Coversheet part of the document (above), in the section covering "Tasks & Marks".
(i) Develop a multi-level business capability and related value streams based on the "Assignment Brief" above. This will involve developing Service Delivery Management and Customer Management Capabilities. A background on the service delivery Management and Customer Management is provided in Section 2 and 3.
The overall, a core of a business capability map is provided to students below. The "Service Delivery Management" and "Customer Management" capabilities, needed to be detailed by students, are highlighted.
L0: Social welfare management
• L1 1. Policy Management, which include analysis or new policy that has been released in relation to payments and services to be delivered by the department
• L1 2. Service Management, which includes service analysis (using new or updated policies and analysis ‘service delivery big data' captured through service delivery systems); service design; and service implementation.
• L1 3. Service Delivery Management - missing details
• L1 4. Customer Management- Missing details
• L1 5. Channel Management
• L1 6. Product Management, which includes Procurements Management and Fulfilments Management
• L1 7. Sales & Marketing Management
• L1 8. Partner (or Vendor) Management, which includes Supplier Management (e.g. for office equipment); Delivery Partner Management (for assistance in service delivery); Supplementary Service Provider Management (e.g. for engagement of property services such as cleaning)
• L1 9. Human Resources Management (i.e. management of staff)
• L1 10. Financial Management which includes accounting
• L1 11. Product management which includes procurements and fulfilments
• L1 12. IT Management
• L1 13. Business Transformation Delivery, i.e. delivered through business transformation projects for new initiatives of service delivery
The missing capability will need a graphical business capability model and textual description describing each capability as described as part of this capability.
All assumptions made will be required to be briefly described.
(ii) Develop an ArchiMate model representing the enterprise architecture for the Service Delivery Management capability and value stream from (i).
The ArchiMate model will need the business and IT application layers only. The IT infrastructure layer (i.e. hardware and middleware platforms) is NOT required.
The model should be described in terms of a scenario-style explanation.
The ArchiMate model should capture key aspects of the business and IT service delivery systems: all key business roles and the business actors that correspond to them, business services, business channels, business collaborations between roles, business processes, software application services, software applications and software application components. Any key business information used in the business processes should also be modelled.
All relationships between modelled elements should be provided. A key highlight of the model should be the alignment between modelling element in business and IT layers, so that it is clear which parts of the business use specific IT applications.
Attachment:- Enterprise Architecture.rar