Social media on customer loyalty and retention

Assignment Help Operation Management

Reference no: EM132166872

Social Media’s Effect on Loyalty

Visit a website such as Amazon or Barnes and Noble and locate three recent books that discuss the effects of social media on customer loyalty and retention. Prepare a one-page report summarizing three pieces of key information from each book. Often the websites have a section for each book that gives an Overview or Editorial Reviews of the book that will provide the information you need. (Exceptional Customer Service: Online Research Activity Project 3.2 pg. 53 in text)

Remember, your writing must be college level, including grammar, spelling, punctuation and syntax. Important, please proofread for comprehension before submitting.

Reference no: EM132166872

Questions Cloud

Briefly describe the initial structure : Briefly describe the initial structure as mentioned in the detail- set baseline of the project - Recommend a strategy for reduction of uncertainties

How the authors are challenging the cited work : If you select "refer to another work in order to challenge that work", first describe what is being challenged, then describe how the authors are challenging.

Cause of ebola transference to human hosts : What is the suspected cause of Ebola transference to human hosts? What could Nokia have done to better prepare for the smartphone era?

The importance of the business practices : You have learned about non-profit organizations this term and the importance of the business practices.

Social media on customer loyalty and retention : Amazon or Barnes and Noble and locate three recent books that discuss the effects of social media on customer loyalty and retention.

Stakeholders play important role in success : You have learned this term that stakeholders play an important role in the success of an organization.

Keys to private information collected about consumers : Who within the corporation should be responsible for maintaining the “keys” to private information collected about consumers?

Essential goods and services for our society : Government creates many important and essential goods and services for our society, but over time, government tends to continue to add goods and services

Briefly define buyer-seller partnerships : Briefly define buyer-seller partnerships. Critically evaluate the benefits of partnerships to the buying and selling organisation.

User Account

All Pages