Social media and customer service make sense

Assignment Help Operation Management

Reference no: EM132266031

1. True or false: social media and customer service make sense, as social media is a natural tool for customer service

2. True or false: crowdsourcing is when brands and ask for their customers for ideas on how to make their service better and then engaging them to vote on the best ideas

3. A linear programming problem where the objective is to find the best way to distribute commodities from sources to destinations so that to minimize the total distribution costs is called:

A neural network problem

A resource-allocation problem

A cost-benefit tradeoff problem

A transportation problem

None of the answers are accurate

4. According to the text, when is the ideal-solution format recommended?

for discussions solving a question of fact

for discussions solving a question of value

for discussions with group members who have varying viewpoints and experiences

none of the above

5. You are asked to be the leader of a task group. You are a new member to the group that is to meet new production goals. The task you are asked to get completed is a clear and urgent one. Which style of leadership would be best to use?

laissez-faire

democratic

functional

authoritarian

6. If only a few ideas have been generated, the session is considered unsuccessful.

True

False

7. According to the text, all of the following are elements of a problem EXCEPT

topical focus.

a goal you wish to achieve.

obstacles which keep you from achieving your goal.

an undesirable situation.

Reference no: EM132266031

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