Solution-Social computing-consumer relationship management

Social computing-consumer relationship management

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Reference no: EM133134790

Chapter 9: Social Computing

Question 1.

Describe the benefits risks of social commerce to consumers and businesses.

Question 2.

Discuss

1. Why social computing is so important in consumer relationship management;

2. How social computing improves customer service.

Question 3.

How can an organization best employ social computing technologies and applications to benefit its business processes?

Reference no: EM133134790

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Social computing-consumer relationship management

Reference no: EM133134790

Reference no: EM133134790

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