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BUSN20017 Effective Business Communications - Central Queensland University

Purpose: The purpose of this activity is to evaluate your ability to:

LO1: Recognize advanced knowledge and skills required in written, oral, and interpersonal communication to address complex business problems

LO2: Apply professional business writing and oral communication skills to effectively inform or persuade a target audience

LO3: Deliver effective presentations to transmit knowledge, skills and ideas to both specialist and non-specialist audiences and achieve business objectives

LO4: Critically analyse communication challenges faced by organisations by applying established theories to develop innovative strategies to address them

LO5: Apply autonomous thinking to reflect on good practices in workplace communication in different organizational contexts

LO6: Engage and collaborate with team members to demonstrate oral, written, and interpersonal communication.

Undertaking this assessment activity will provide you with knowledge and skills to engage in effective presentational communication within the business context.

Task:

You will individually write a short self-reflection essay that analyses your personal communication experiences within the business context. You must pick one of following topics: small group team communication, manager-subordinate communication, or intercultural communication. You may pick the same topic as your individual group presentation topic, but please remember this essay focuses upon your personal communication experiences within the business context. With your chosen topic in mind, you must provide an example of effective and ineffective communication. Here you will need to explain why the communication is effective and why the communication is ineffective. Next, you will need to discuss what you could do to improve your identified ineffective communication. Here you will need to identify specific communication behaviours that would improve upon your ability to communicate (as directly related to your previously identified ineffective communication) within the business context.

For example, you could focus upon your intercultural communication. Think about your intercultural communication--What do you do well? What could be improved? Based upon your answers to these questions describe one intercultural communication skill or activity that you do effectively and one skill or activity that you feel you do ineffectively. Please make sure you back up each example by explaining why the communication is either effective or ineffective. Next, you will need to discuss how you would specifically change your ineffective communication-essentially describe the remedial communication behaviours and justify why these behaviours would be effective.

The short self-reflective essay must include three (3) academic references. You must use the APA reference style (7th Edition).

Attachment:- Effective Business Communications.rar