Reference no: EM133020349

You were hired as an IS consultant by a small chain of stores that rents domestic appliances. Partly because operations are run with paper records, one store does not know what is going on in the other stores. The president of this small company thinks that the chain doesn't utilize its inventory efficiently. For example, if a customer needs a lawnmower and the appliance is not available in store A, the salespeople cannot tell the customer if the mower is available at another outlet or offer to bring it for the customer from another outlet. The president would like an IS that would allow the chain to serve the customers better and that would help with tracking and billing, too. She would like to take advantage of the web to help both employees and customers. Both should know what is available for rent and at which store at any given time. List the questions you would ask in your fact-finding effort and indicate who in the organization would be asked each question.