Skills in communicating with impatient customers

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Reference no: EM132110707

You work in the order confirmation department of a large catalog company. Part of your job responsibility is to call suppliers to confirm the ship dates for ordered goods. You spend your entire day on the telephone and for the most part enjoy your job. Your only real frustration is that when you call a few of your customers they react impatiently and rush to get off the phone. What can you do to improve your skills in communicating with impatient customers?

Reference no: EM132110707

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