Six sigma and dynamic models application

Assignment Help Supply Chain Management

Reference no: EM133202743 , Length: Word count: 750 words

Assignment Task:

Article: Six Sigma and Dynamic Models Application as an Important Quality Management Tool in Railway Companies

This article discusses the different quality management tools such as Kaizen, Total Quality Management, Six Sigma used in the railway companies to improve the overall performance.

Read the article thoughtfully and answer the following questions:

1. Summaries the article using your own words. (250 - 300 words)

2. According to the article, Total Service Management (Figure - Transport Model) is a new adopted philosophy used in organizations to improve the quality levels. Discuss its efficiency as a quality management approach (100 -150 words)

3. Model Leonard Berry is one of dynamic models used to measure the service's quality in railway passenger transport. Demonstrate its dimensions with specific examples. (100 -150 words)

4. Do you think that the dynamic models can help service companies to improve its customer's satisfaction levels? Why? (100 -150 words)

5. To which extent do you think that the dynamic models are applicable in production industries? Explain. (150 - 200 words)

Reference no: EM133202743

Questions Cloud

Global contact shaped by new forms of exploitation : Troy University-How was the era of global contact shaped by new forms of exploitation, commercial exchange, and force migration?

What are some bi tools and how are they used : What is business intelligence (BI)? What are some BI tools and how are they used? How does it benefit organizations

Online yoga and well-being sessions target audience : Online yoga and well-being sessions target audience. A critical and creative thought process for bringing your product back to market,

Religious tradition in thinking about human rights : University of Central Florida-Identify what you take to be most compelling from each religious tradition in thinking about human rights,

Six sigma and dynamic models application : Do you think that the dynamic models can help service companies to improve its customer's satisfaction levels? Why?

What is real gdp in 2020 : 1) Suppose that a very simple economy produces three goods: book, wheat, and cheese. Suppose the quantities produced and their corresponding prices for 2020 an

Our present cosmology defined by cosmogony : Think if our present cosmology defined by the cosmogony of the Big Bang allows us to find a way to integrate our existence with the rest of cosmos?

How can a company build trust : How can a company build trust and what is the best approach to do so (incorporating concepts from both the field of marketing and psychology)?

Describe the key elements of the cash realization model : Describe the key elements of the cash realization model. For each element described, discuss what role the element plays in the cash realization cycle

User Account

All Pages